This policy applies to all custom jersey orders and outlines the terms for returns, refunds, and replacements. By placing an order, you agree to comply with the following guidelines.
1. Eligibility Period
To be eligible for a return, refund, or replacement, your request must be submitted within 14 days of the delivery date or 30 days of the order placement date, whichever comes first. We reserve the right to deny any requests submitted after this period.
2. Required Documentation
All return, refund, or replacement requests must be accompanied by clear photographic or video evidence of the issue (e.g., defective, damaged, or incorrect items). Requests that do not include valid proof will not be reviewed or processed.
3. Accepted Reasons & Resolutions
We will provide resolutions based on the specific issue reported, as outlined below:
- Incorrect or Defective Merchandise: If you receive an item that does not match your order specifications or has manufacturing defects, you may choose between a full refund or a replacement.
- Damaged or Broken Items: Items damaged during transit or due to manufacturing errors are eligible for either a full refund or a replacement.
- Missing Items: For orders with missing items, we will arrange for the free delivery of the missing merchandise after verifying the issue with your submitted proof.
- Discrepancies from Advertised Description or Sample: For items that significantly differ from the published description or provided sample (e.g., blurry printing, faded colors), only replacements will be offered.
- Unauthorized Substitution: If you receive an item that is entirely unrelated to your original order, you may request a full refund or a replacement.
4. Request Process
To submit a request, please contact our customer service team through the official channel. Our team will review your request and supporting evidence within 3–5 business days and notify you of the resolution.